NS
Nico S

1 reviews | Active since Sept 2013

22 May 2017, 16:45

*****

<p>I have written about this before and now iam back again telkom mobile is commiting ***** by saying that my acccount is not paid yet i have prove of every payment made since a year back we have spoken to this person Nokuthula Hlongwane that is working at telkom mobile and even send them all the prove of payments that was made for this year and we were told that it will be sorted out i have two accounts with telkom mobile yet i do do not have this problem with my second account i have seeked legal advice on this now and will take from there every time you just send mail saying they will look in to it but yet nothing is done </p>

0
Replies (3)
Telkom
Telkom's reply23 May 2017, 09:53
Official

Hi Th3Bo55,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

NS
Nico S's update23 May 2017, 16:44
Reviewer Update

This is my account number *** and this is my ref number for payments *** and this is the case numbers they gave us on all the times we spoke to them

***7

***7

***9

But yet they say they will come back to us but with no joy

Telkom
Telkom's reply24 May 2017, 14:18
Official

Hi


Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***7

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,