*****!!!!
<p>I took out a contract with Mondo Telkom and the agreement was that I will get 5gig anytime data and 10gig night surfer for R149pm and then on 2 May 2017 an amount of R815.00 was debited from my bank account, which is wrong because according to the agreement I am supposed to pay 149pm. The first R149 was debited on 11 March after I received my mobile wifi router. So they were only supposed to debit R298.00 for the month for April and May. So how did my account get to R815.00? May I please receive a statement like I requested from Mondo Telkom and please refund me my R517.00.</p> <p> </p> <p>I would like to cancel this contract and you may come and collect your wifi router, I cannot work with people who lie in their agreements. I don't understand why I was charged 4 times the amount that was agreed on. I want my money back, please refund me my money.</p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good day Bontle,
We have logged and sent your query to our Billing Team for further assistance, feedback will follow.
Your case number is ***2.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Bontle,
We have logged and sent your query to our Billing Team for further assistance, feedback will follow.
Your case number is ***2.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
