1 reviews | Active since Jul 2016

20 Feb 2017, 09:18

*****!!!

<p>In the December, someone took out a ********** contract in my name, I went to the bank to reverse a debit order after on the 1 of February after getting a debit order notification on my account. i went to report this at Telkom Carnival Mall where they told me to go to the police station and draw up an aviddavit. I did that, went back to telkom and they logged my complaint. I was debited AGAIN on the 16th February and had to reverse that as well. This is ruining my credit record!! it is 20 days later and no one has contacted me after they said there is a turnaround time of 72 working hours. </p>

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Replies (3)
Telkom
Telkom's reply20 Feb 2017, 09:53
Official

Hi Ayanda Dhlomo,


Thank you for making contact with us, we tried contacting you with no luck.

We would like to assist further, kindly email us an affidavit, 3 months bank statement and certified ID copy for ***** investigations.

Email us at: ***

We really do apologize for any inconvenience caused to you.

Your reference number is: ***5

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 09:58
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply21 Feb 2017, 11:43
Official

Good Morning Ayanda,

Please note that case number ***5 was closed as resolved yesterday.

The account has been closed due to sub *****. The device has been blacklisted. No debit order will still go off on your account.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,