*****

<p>I'm just writing this report because I just have to express myself but I have been told by one of staff member of Telkom that management of Telkom don't take these reports seriously. I have opened an account with Telkom 2015 month of September. As a customer of Telkom I was over the moon when one of their agent gave me a call on the 11th of January advising me that someone is trying to take another contract phones on your name/profile. No that definitely not me please close that account if possible I am not in a possession to add another phones on top of the one that I already have. I then asked the gentleman if I need to open up a ***** case and do a thorough check and maybe get to know who was the culprit. This guy advised me that I will decline the application on their side I will receive a case number and I will certainly get feedback once investigations has been concluded. I then receive an email statement from Telkom Wednesday 07/02/2017 stating I need to pay for three phones. Two IPhone 7 were taken on the 19/02/2017. Besides the facts that I will have to go through this ordeal of getting time to write an affidavit ,having to cancel debit orders ,chargers involved with my bank ,bad conducts on my account affecting my credit profile , having to contact all stakeholders of our credit profiles the likes of transunion and Experien to put a dispute. Mybe I will have to do without my phone during this investigation who know, we all know the important roles these phones play in our lives of which I cannot mention particularly the number. I was actually pleased at first when I received a call from Telkom agent to say that they have suspected that frauster is trying to opene another account on ur name. I actually said wow I'm glad Telkom is looking after their clients they got excellent measures in place to protect their clients. Only to find out that not the case. I certainly not too angry at the frauster at this stage . I'm fuming right now I cannot really understand these companies what they really use to protect their clients from being victimized . I'm not saying they can also afford to have fingerprints verification like the banks, but atleast that staff member that assisted this frauster has alots to answer. If this staff member was trained well enough to do his/ her job should have read remarks on my profile that recently they has been suspicious transaction on my profile least he/she could have done refer application to his/her teamleader or manager and both of them get involved in giving this frauster these items. I don't know the procedures and processes used at Telkom I still have my ID book and my new ID card on my possession and I already have a contract phone with them. The least they could have done is match the ID that is carried by the culprits with the ID on their system I used when I did application first time. I wonder if signatures were matched by consultant or they were also involved in this or they don't care about their jobs they neglected the processes just to close the sale. Even if I came myself at Telkom to take up these device I wouldn't be angry I they decline my application because they was a recent incident that took place on my profile and investigation is still underway. I failing really to understand how this culprit got away with this. This frauster can still call in anytime at Telkom and take another phone on my name I'm just waiting for the next statement.</p>