TW
Tammy W

1 reviews | Active since Jan 2016

18 Mar 2016, 18:31

*****

Account was cancelled without my knowledge because someone sent in a malicious letter.i mean that pretty much sums it up.no one contacted me to confirm whether I had actually sent the letter or even warned me there was a cancellation pending.after it happened I complained twice to customer care.was told it would be investigated.never heard back and so I sit with no contract.too ridiculous to even keep fighting for.i'll be opening my mweb fiber account tomorrow.sincerly disappointed in telkom as I was planning to stay with them long term.ciao

0
Replies (1)
Telkom
Telkom's reply18 Mar 2016, 19:39
Official
Hello Tammy24,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,