LN
Lindeni N

1 reviews | Active since Jun 2015

19 Feb 2016, 15:36

*****

Can someone from Telkom advise why am paying for something that I cancelled last July and who decided to add a weekender subscription on my account and on top of it all I have been trying to cancel these extra things. every time I call they keep telling me they are logging a call and they will get back to me and they never do. There is always a different story every time. I get better service from Mweb and they are also way cheaper than Telkom. I also had a cellphone contract with Telkom and they decided to change the debit order date and debit me on the 5 instead of 25 as a result I paid R900x2 bank fees with Absa as they charge R199 for each debit order that bounces from Telkom. (during that period telkom debited me 3 times in a month all on incorrect dates I follwed about with this NOBODY GOT BACK TO ME. I have email to prove this.

0
Replies (1)
Telkom
Telkom's reply19 Feb 2016, 15:44
Official
Hello Lindy9276,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM202843

Regards
Luleka
Telkom Social Media Team

Best regards,