bM
betty M
1 reviews | Active since Mar 2009
23 Nov 2015, 13:37
*****
i have a contract with 8ta for which i pay R237 pm. i received a sms that R387 is gonna be deducted from my account this month. i called telkom (23/11/2015, 13:08) and spoke to hlengiwe khumalo. she said someone purchased data on 2 accounts. i never purchased data and told her that. she said there is nothing they can do and i have to go to court to lay a charge. first of all who do i lay a charge against if i don't even know who purchased the data. and it is so easy to commit ***** with telkom. i asked her to play the recording of the person who did the purchase and she refused. can someone please assist.
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Replies (1)Telkom's replyOfficial
23 Nov 2015, 14:53Hello upow2,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM170557
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM170557
Kind Regards
Colleen
Telkom Social Media Team
Best regards,
Telkom's reply23 Nov 2015, 14:53
Official
Hello upow2,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM170557
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM170557
Kind Regards
Colleen
Telkom Social Media Team
Best regards,
