CFLR
Christiaan Faurie Le Roux

1 reviews | Active since Aug 2015

18 Aug 2015, 11:59

*****

My Internet with TELKOM MOBILE is fixed on +- 8GB during the day and 8GB at night for +- R200 a month.<br> Last month (July) I got a bill for +-R1500, I went to Menlyn Telkom Mobile to file a complaint. They told me that someone will call me in a week's time. After a week I received no feedback and phoned them. I gave them my Ref No (***0) and they told me that I must wait another week. After another week nothing happened and I phoned them back angry telling them that I do not have R1500 to through around.<br> Last week I received an e-mail where TELKOM asked for my bank statements showing the debit of R1500. I emailed them back with the documentation requested. They told me that my name is linked with another company \ Symlog (Pty) Ltd"and I have never even heard of them. I've googled that company and the name \""Christie le Roux\"" came up. Who is this person????<br> After this I received an email from Salome Matabane asking for a death certificate. I told them that I do not know what this have to do with the situation. I am still waiting upon a reply on that question.<br> This month of August another debit order went through for R1200 from TELKOM Mobile.<br> Please help"""

0
Replies (1)
Telkom
Telkom's reply18 Aug 2015, 13:56
Official
Hello tiaanlr,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM135780

Regards
Luleka
Telkom Social Media Team

Best regards,