MR
Makhosazana R

1 reviews | Active since Jul 2015

23 Jul 2015, 11:07

*****

Sunday 7 June 2015 I went to buy and rica a sim card at Telkom eastgate ,when I get there ,the sales guy told me I have two contracts on my name that I haven't been paying for the past 11 months.<br> I asked him to check and make sure since I knew I don't have any contract with telkom , he checked and told me I am even blacklisted for not paying for these 2 phones . I told him I don't know what his talking about and that I've never app**** for any contract in any telkom stores ,he then helped me to open a case and told me telkom will do further investigations and come back to me .<br> Firstly I want to know how did this happen ? where did you get my details ? and since the contracts where taken at your store ,how the hell did it pass verifications ,cause more than anything else you need my ID and surely you can't use my ID at a store without me the owner there ??<br> For the past months I've been struggling to do anything .To my surprise last year October I app**** for a contract at telkom online and I was decline ,how come didn't you pick up this and tell me that I have a contract that I don't pay ???<br> I've been applying for new jobs every day ,only to find out I'm on bad records because o

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Replies (1)
Telkom
Telkom's reply23 Jul 2015, 13:10
Official
Hello MakhosazanaRadeb,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note we have escalated your query with our ***** Team and sent you an email requesting vital details.

Reference number SM127797.

Please reply to the email sent for the investigation to commence.

Should you need to contact us for any further questions please contact us via Email: ***.

Regards
Frank
Social Media Team
***
081 180

Best regards,