*****

I fail to understand why Sales people don't follow protocols especial when come to new sales. Someone used my id number with wrong address but correct bank account to open a new cellphone contract. As per my knowledge, all my details should be verified via ITC AND Transunion. On top of that my bank statement should be supp**** with the branch statement for an debit order authorisation-as that is the process to be followed. Now someone open a cell contract under my name and use my bank account. which means there is a connection between sales person and the *********. this is wrong and i want it to be resolved ASAP and both culprit dealth with. I also fail to understand why telkom back office fail to notice when authorising the deal that something was not right and since they have my bank account and id number - they should have managed to access my contact to and confirm if this is what i have app**** for. So what i am saying is that ********* are not out there but inside your company and this should be address urgently. I am very frastrated that this was a start of using my id number. I wonder who did that cause if i get hold of them, sh*t will happen i that promise.