*****

I lost my network signal on the 27 Nov around 10am this lasted the entire day, I went to Telekom Alberton and reported this only to be told that I took an upgrade hence this happen. 1. I never agreed to an upgrade nor did I collect or receive a device, I asked for the recording of the call and ant proof of me accepting such. A ***** case was logged almost a month ago and nothing has been being resolved yet, no updates nothing, every time I call I'm told it's with the back office and that I must wait. This so called back office has no email address or contact info. I got debitted almost 2000 for a phone I don't own. I was gonna lodge a complaint here but the service is no pathetic that the business does not even reply, I guess I should head straight to the ombudsman. Clearly Telekom is protecting its staff members whom are syndicates to *****. It's so bad that the staff changed my contact details to cover their tracks. This is by far the worst service ever, the only business that takes its customers and ***** so lightly.