fradulent cellphone contracts were opened under my name

It's been 3 months Telkom has been deducting money from my account for cellphone contracts. September they took R6156. October they took R11931. November. ...R15775. I have been calling Telkom customer service every day and all the consultants have been saying they are working on the situation and that the matter has been escalated to the superiors and to ***** department of which the case was cancelled without me being contacted about the progress instead they had claimed that I didn't provide relevant documents of which this was done in Telkom Gateway mall. The service in exceptionally ly disturbing and the fact that the consultants by the names mandisa khumbuza, sizwe, and lamiz have failed to get me to speak to the managers. And one of these have told the manager by the name Menzi Magubane to get back to me of he didn't. I am so agitated and furious at Telkom, they ripped me off as it is I don't have anything to put into my stomach as they cleaned my account on this day!!!!