1 reviews | Active since Nov 2014
Fraduent Telkom mobile
I have been calling speaking to managers, visiting branches, doing reviews on hello peter, post on telkom fb page for but telkom is completely ignoring me. Telkom has been debiting money from my account since february this year and everyone i speak to on the call centre agents seems to be fixing it or giving me false information & when i request ombudman details they refuse.
I have spoke to the following call centre manager Paul Maphotho who has **** to me and is for ever unavailable every time i call, branch manager Toriq who also **** to me and said he is sorting it out since June already i have never heard from him again, Bongo call centre agent who also gave me false information( calls recorded as per telkom) the lost is endless i kept record of all the people i have spoke to but **** to me. Telkom has debit my money even this morning and no one seems to care at ICASA century city i was given contact details of Victor Nkwane who is at ICASA GP i’ve sent an email no response been calling no answer rings to automated system.
Hi ziyandam1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi ziyandam1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,