DM
Douglas M

1 reviews | Active since Feb 2012

16 Feb 2017, 14:56

Fourth week without service

<p>Have made numerous attempts and requests that the outage in our area be restored. The excuse is that the cables were ******. About two weeks ago I notice a private cable contractor in our area, so I am pretty sure that the cable problem has been addressed. Why does Telkom not finish the termination/connections now to get our area up and running again?</p>

0
Replies (2)
Telkom
Telkom's reply17 Feb 2017, 08:40
Official

Hello DougMZA

As per our email correspondence, the fault 464CRK210117 has been caused by cable theft.

300 and 200 pair underground cables has been ****** for 13m by an unknown party.

Unfortunately due to the amount of damage caused and the cables having to be replaced it does take longer than a normal line fault to repair.

Regards

Noleen

Telkom Social Media Team.

Best regards,

DM
Douglas M's update17 Feb 2017, 09:46
Reviewer Update

Thank-you for the feedback Noleen.