Four weeks without telephone and internet

Four weeks ago we started experiencing problems with our main Telkom line. It was off for a whole week and then started working for a couple hours a day. We are a business and rely on telephone calls and our internet being on. About two weeks ago a tree branch fell on our telephone line, and resulted in all our Telkom phones being cut off.<br> <br> We reported the problem via telephone calls, emails and even went to the Menlyn branch twice in the last month (10 and 17 April 2015).<br> <br> All we received in return was sms's asking if we were satisfied with the service. No, we are not, as nothing was done to fix these problems.<br> <br> Please call us on Monday morning on our cellphone number, as provided below to discuss the issue on hand. <br> As we are a business, we experienced a huge loss of income with the lines being off. Please fix this as soon as possible..<br> <br> Regards<br> <br>