Four weeks waiting for response and nothing yet

At the Telkom Tygervalley branch I was reluctantly helped by a man called Gerrit. He at first didn't want to help with an upgrade and I surmised that it is because they don't have stock, even if on that day a new booklet came out with new deals. So I was phoned once to ask me if they could change something on the upgrade and nothing again. It has been four weeks. Try calling on the telephone number for the store and no one ever answers. So I call 081180 only to learn that nothing is logged on my account, nothing is even in progress! This is the worst service I have ever received in thia country. Don't even get me started on the ADSL line.