Four week ago escalated email given to other user

This is now a month without any response from Telkom. Are there any body looking into this escalation as it seems that nobody is actually doing anything. <br> <br> I get the same response every time I complain. I am refered back to my reference number.<br> <br> I have phoned 10210 and given that reference number. I was informed that this reference number is not on the Telkom system. When asking for a reference number from 10210 I was informed that they don't give reference number, you can just phone in and use the name that the opperator gave. <br> <br> When is Telkom going to solve my problem ? This is getting to over a month now and nothing is happening !!<br> <br>