four months without refund since requested in May 2025 to date

Have been a customer to telkom for the past 5 years but the recent experience given by Telkom is dissatisfying, been waiting for the refund for the past four months ,Xoliswa Blayi was send all the proof of payment about the amount that was debited and paid manually ,this was send on the 09/05/2025 until to date nothing has been communicated or received on my end ,been at brach wonderpark express to do follow up ,they would call the debts department, the case number being given to the consultant instead of him assisting about the matter he would refer the matter back to the same person(Xoliswa Blayi) who did not communicate or respond back after months of sending emails regarding my refund .the consultant claimed that Xoliswa was busy with my query which she will call me back after 48 Hours ,until today its has been more than 48 hours ,what is more frustrating about the matter is that what is due to me is not being given ,but miss just one payment to Telkom the account would go a sky high ,an additional amount of R200 would be added to the account ,my contract with telkom has been cancelled after the abnormal amounts I used to pay to the account ,how can a contract of R100 per month lead to me paying +-R800 per month and the threatening call from the debts controller will be your complementary call monthly ,now it has been close to four months and no payment of my refund notification has came through .