FOUR MONTHS WITH NO RESOLUTION

I posted a review about two month ago about an ongoing fault - despite the reaction to my post and techs coming out about 5 or 6 times - the fault has not been resolved. In fact, our switchboard was blamed which cost us R20 000.00 to replace and the faults remained. Telkom steadfastly maintains the fault is not theirs - so many Rands later and we are losing business from calls unable to come through - what remains to be done? IP phones will have to be our next step - now to cancel the Telkom service, that will be a struggle in itself. We are dissatisfied and disgusted in the ultimate non-resolution of this crisis and in the meantime we have paid an amount of R1000.00 for a call out which has never been refunded despite being promised that it would be.