Four months now waiting for Telkom to fix our line

Hi, just need to bring it to notice that we have complained to Telkom about our phone lines that have been down from November 2015, it is already end of February 2016. A tree fell on our Telkom cables down the street and since then (four months now), we have been without a Telkom line. <br> <br> We have a sick Father-in-Law who is in his Late 80's and need to have a phone during the night. We have been dealing with Telkom for over 80 years now. We have reported this case numerous times now (for four months) and only receive a Reference Number via text message every time. <br> <br> We really hope to receive service now! Thank you