Four months and still waiting for delivery

On the 29/08/2017, we (Ndila Transfers) went to a Telkom Store at Menlyn to apply for 10 cellphone contracts. On the 06/09/2017 we were informed that we can come sign the contract as the application was approved. The package we app**** for and was approved included a moblie phone and a power bank (for each contract). On the 06/09/2017 we went to the store to sign the contract and we were given the cellphone but not power banks. And oh, when we left the store the phones were not yet activated but we were told they would activated within 24 hours, but the phones where only activated on the 11/09/2017 . Telkom however started billing us on the 06/09/2017 even though the cellphones were activated on the 11/09/2017. We were being billed for a service we could use (can you believe that).

Today, 15/11/2017 we are still waiting for the power banks that are supposed to be part of the package that we app**** for, was approved and we are paying for. We have sent numerous emails to Telkom but no one has taken their time to sort out this mess. The manager at Telkom Menlyn, Ann Alberts has not been of any assistance. She old responds when she wants and has not responded to most of the emails we have sent to her (think she only responded to one). The less said about the Area manager (Gordon Mackenzie) the better. he was copied on almost all the email but never bother to ensure that our query is effectively dealt with. They dont respond to email and never seem to care about our problem.

Today i called Telkom Mobile customer car at arount 14:10 and asked to speak to a manager. I was put on hold until my phone cuf-off after reaching the hour mark (was put on hold for an hour).

I am sure at the whole of Telkom there is someone who cares about their clients who will take their time and try deliver to us what Telkom owes us.