Four Months and Going for a Refund

<p>I logged a request in November for a refund that was suppose to come through to my account of R170.00 and since there to date. I have made numerous attempts to contact Telkom for assistance in which they tell me that they are escalating to their payments department. I call and get the same response everytime in which I am told to wait a week till it is released. I will not tolerate this anymore. This is the most pathetic display of customer service that I have ever seen. Not one person has contacted me to explain the situation nor investigates to find out what is the problem. Is this what customer service looks like at Telkom?! </p>