FOUR CONTRACTS DISCONNECTED DUE TO STAFF NOT FOLLOWING PROCESS

I've been battling since Friday for the billing department to increase my credit limit after upgrading a contract. All 4 my contracts were disconnected for the entire weekend because of an internal process that was not followed while my dad is gravely ill in hospital and we are cut off from the world! I am AGAIN receiving sms's about this limit which means that it will AGAIN be disconnected as a result of the DON'T CARE attitude of your consultants. I am told that the case will only be allocated AFTER 72 HOURS. That is absolutely ridiculous. How long can it take to adjust this limit. Your call center staff is pathetic and has no empathy for the fact that 4 people are disconnected every time! Case nr ***8 Is this how your loyal customers are treated? Shocking!