RS
Rod S

1 reviews | Active since Sept 2013

14 Mar 2016, 12:06

Four attempts to get ADSL, four mangled orders.

I have called Telkoms \call centre\" 4 times to attempt to get ADSL installed on my existing Telkom landline. The first time, the operator didnt actually place the order. The second and third times, they placed the wrong order. The fourth time, the operator seemed knowledgeable, seemed to sort everything out clearly and efficiently ... and today the technician arrived wanting to install a new telephone service. TELKOM HAD IT WRONG AGAIN. An angry and frustrated technician was sent away not having done a thing, and an angry and frustrated Telkom customer was left still without service.<br> Does a way exist to actually get Telkom to service its customers? Telkom offer NO WAYS for a customer to contact them (brilliant for a telecoms business) and palm everyone off to a clueless, unrelated call centre.<br> Can Telkom suggest any service providers who have the technical knowledge and ability to install ADSL? <br> "

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Replies (1)
Telkom
Telkom's reply14 Mar 2016, 14:48
Official
Hello Starman63,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM212812

Regards
Luleka
Telkom Social Media Team

Best regards,