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Obonolo R

1 reviews | Active since Mar 2015

16 Mar 2015, 13:21

Foul service from network to supervisors.

On the 11th of march my Telkom line got disconnected, so I call the call centre to find out why only to find that they didn't debit my account as we had agreed on.<br> <br> I asked to speak to the manager but apparently they were all not there and i got taken to a Ms Pillay whose the floor supervisor or something. That woman is so rude,has a bad tone and likes the sound of her own voice. She answered the call with such attitude and wouldn't even let me finish a sentence without cutting me short, i found her condescending and a real smug.<br> <br> My time as a Telkom customer is not pleasant at all, bad network,rude supervisor and they never do what they suppose to do. I'm really fed up, I cant wait for this contract to expire. And as for Ms Rude Pillay your approach was very foul and I feel you need further training on customer service.

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Replies (1)
Telkom
Telkom's reply20 Mar 2015, 12:11
Official
Hello lalaDeville,

Thank you for your post.

As per our telephonic conversation, this response serves as confirmation that your query has been attended to. Your reference number is SM97560.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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