Formal Complaint – Unresolved Cancellation and Billing Issue

I am writing to formally complain about the poor service I have experienced regarding my contract account that was due to end in June 2025. Despite numerous attempts to cancel the contract—especially during periods when the internet service was non-functional—no action was taken by Telkom.

I spent over two hours trying to reach your customer service team, but no one answered my calls.they keep tranfering me This is unacceptable and has caused me significant inconvenience.

I demand the following:

Immediate cancellation of my contract without further charges.

A refund for any amounts billed after the intended cancellation date.

Confirmation in writing that the matter has been resolved.

If this issue is not addressed within 7 working days, I will escalate it to the relevant ombudsman or consumer protection authority.

I expect a prompt response via email or phone

Sincerely, livhu