Formal Complaint – Unfair Billing and ******** Debit Orders

My sister cancelled her Telkom contract in November and entered into a confirmed payment arrangement to settle the outstanding balance monthly. Despite this, Telkom continues to process debit orders on an account they were explicitly informed would have no available funds.

Each failed debit results in additional penalty charges, increasing the balance, even though no services are being rendered and a valid payment arrangement exists. Repeated failed debit orders should result in the cancellation of the debit instruction, not ongoing attempts with punitive fees.

Multiple efforts to resolve this through branches and the billing department have failed. Telkom has offered no corrective action other than continued invoicing for unsuccessful debit orders.

We request immediate cessation of debit attempts, reversal of all related penalty charges, and enforcement of the agreed payment arrangement. Failing this, the matter will be escalated to the appropriate regulatory and consumer protection authorities.