Formal Complaint Regarding Persistent Issues with LTE Service

Subject: Formal Complaint Regarding Persistent Issues with LTE Service

Dear Telkom Customer Service,

I am writing to formally register a complaint regarding the consistently poor quality of LTE service I have been experiencing as a long-standing customer of Telkom Mobile. Despite being a loyal customer for several years and recently signing up for your most expensive LTE plan, I have encountered more downtime than functional internet service.

This ongoing issue has had severe repercussions for my business, resulting in substantial financial losses. I find it unacceptable to be paying a considerable sum of money for a service that is not delivering as promised.

Furthermore, the recent notification I received regarding complimentary data offered as compensation for the inconvenience is wholly inadequate compared to the losses I am incurring.

Prior to Telkom's acknowledgment of fault, the tower I connect to (band 3) near Rayton has been consistently unreliable, with frequent outages. When the service is operational, the signal strength is optimal, but I often find myself with only one bar of 3G signal, rendering the connection practically unusable.

Additionally, the complimentary 1GB Telkom Mobile data, which is supposedly valid for two days, serves as a further source of frustration, as I am unable to utilize it due to the persistent lack of internet connectivity.

I demand immediate action to rectify these issues and restore the quality of service that I am paying for. Moreover, I request clear communication regarding the steps being taken to address the underlying problems and a reasonable timeline for resolution.

As a valued customer, I trust that Telkom takes these concerns seriously and will take prompt and effective measures to resolve them.

I expect a timely response to this complaint and a satisfactory resolution to the ongoing internet service issues.

Sincerely,

Jean-Pierre