Formal Complaint Regarding Incorrect Billing and Unauthorised Charges

I am writing to formally express my dissatisfaction with the service I have received from Telkom regarding my SIM contract. When I initially signed the agreement, the contract amount was confirmed at R130 per month. However, I was unexpectedly charged over R200 in August. I also received airtime that I had not requested or agreed to, and no one contacted me to explain these additional charges.

When I contacted Telkom, I was informed that I owed R389.76, which I paid in good faith. At that stage, I also requested that the airtime service be cancelled so that I could proceed with the original R130 agreement. Despite this, I have now received an invoice stating that I owe R620 for airtime, which I never used, never requested, and never agreed to as part of my package.

This situation is both unacceptable and highly disappointing. The continuous incorrect billing, lack of transparency, and failure to resolve my request have left me with no choice but to seek legal assistance. I will be engaging my lawyers to resolve this matter if it is not rectified immediately.

I request that Telkom urgently:

Cancel the unauthorised airtime service, as previously requested.

Correct the billing to reflect only the agreed R130 per month contract.

Provide a written confirmation that all incorrect charges have been reversed. : SAM SKOSANA I trust that Telkom will treat this matter with the seriousness it deserves and provide me with a resolution without any further delay.