formal complaint against Telkom regarding their handling of my Phone insurance policy.

Hellopeter

On 18/04/2024, I was informed by Telkom that changes had been made to my insurance policy without my consent. These alterations not only caught me off guard but also contravened the terms of our original agreement, where I was to pay an excess fee of R250 when making a claim for the 1st time . It's important to emphasize that I did not authorize nor agree to any modifications beyond the terms initially established when I enrolled in the insurance policy.

Telkom's demand for me to pay an excess fee of R3 750, a stark contrast to the agreed-upon R250, is unjustifiable and exorbitant. This unexpected and unwarranted increase in charges places an undue financial burden on me, especially considering that it was not part of the terms we had agreed upon.

The repercussions of these unauthorized changes have become evident when I attempted to make a claim under my policy on the 06/04/2024. I am now facing obstacles and complications in the claims process due to discrepancies between the coverage I signed up for and the revised terms imposed by Telkom.

As a customer, I rely on Telkom to uphold their end of the agreement and provide me with the services and coverage that I have paid for. It is unacceptable for Telkom to impose additional financial burdens on me without my explicit consent.

Thank you