Formal Complaint Against Telkom and NuDebt for Unfair Debt Collection Practices

Subject: Formal Complaint Against Telkom and NuDebt for Unfair Debt Collection Practices

Dear Hello Peter Team,

I wish to formally lodge a complaint against Telkom SA SOC Ltd and their appointed debt collection agency, NuDebt, for unfair and persistent debt collection practices regarding an account that is legally invalid.

Details of the Parties Involved • Creditor: Telkom SA SOC Ltd • Telkom Park, 61 Oak Avenue, Highveld Technopark, CENTURION, 0157 • Phone: *** • Debt Collector: NuDebt Management (Pty) Ltd • 13 Lenin Street, Raceview, Alberton, 1449 • Phone: *** / *** • Email: *** / *** • WhatsApp: *** • Original Account Holder: Gemtrade (Pty) Ltd • Unilaterally Transferred To: André D. Le Roux • Reference Numbers: • Your *** • Our ***

Background of the Matter

One of my companies, Gemtrade (Pty) Ltd, ceased retail trading during the COVID-19 period. As part of the winding-down process, we formally notified Telkom to close the account and paid all outstanding amounts due at the time. However, Telkom refused to close the account immediately, insisting that two additional months of charges had to be paid before closure.

Despite the contract being in the name of Gemtrade (Pty) Ltd, Telkom unilaterally transferred the debt to my personal name without consent or justification.

When we requested a copy of the original contract, NuDebt admitted in an email dated March 20, 2023, that Telkom has no records of the agreement, as the installation dates back to 2012.

Legal Position • Telkom has no valid contract, meaning there is no enforceable claim against Gemtrade or myself. • The debt, even if it were valid, is prescribed under the Prescription Act 68 of 1969. • We have repeatedly informed NuDebt that this matter has no legal standing (“void ab initio”), yet they continue their harassment.

Ongoing Harassment

Despite clear communication that this debt is unenforceable, NuDebt has persisted with aggressive collection tactics. I have attached supporting evidence, which includes: 1. 62 emails received from NuDebt demanding payment. 2. 11 SMS messages received just between February 21, 2025, and today.

Public Complaint and Request for Resolution

I am posting this complaint on Hello Peter because Telkom and NuDebt refuse to acknowledge their wrongdoing and continue to harass me for an invalid debt. This is unacceptable, and I want the public to be aware of their unfair and ********* practices.

I request that Telkom and NuDebt: 1. Immediately stop all debt collection efforts related to this matter. 2. Remove any negative records or listings from credit bureaus. 3. Provide written confirmation that this invalid debt will no longer be pursued.

I am escalating this matter to public forums because Telkom and NuDebt have ignored legal and ethical considerations. I urge others who have experienced similar treatment to come forward and share their stories.

Telkom and NuDebt, you are now being publicly held accountable.

I look forward to an urgent resolution to this matter.

Sincerely, André D. Le Roux

Gemtrade (Pty) Ltd

Attachments: 1. Email from NuDebt confirming no contract exists (March 20, 2023). 2. Summary of 62 emails received from NuDebt. 3. Extract of 11 SMS messages received between February 21, 2025, and today.