FOREVER OFFLINE!!!!

Telkom at Greenstone the system if forever offline whether you go in the afternoon or 1st thing thing in the morning. All we want to do is just buy Sim card or even buy a cellphone contract, But I CANT BECAUSE ITS FOREVER OFFLINE!!!! Why must I waste my time, my lunch just to go to a store that is forever offline then the sales consultants laugh in your face when they tell you"system offline"!!!! like really why is the store even opened at Greenstone? Rather close it if we are never going to get service!!!!!