Forcing me to use Telkom Direct store

I app**** for Telkom LTE Uncapped deal on the 28th of November 2015.<br> Received an email on the 28th of November 2015 with following ticket number # *** Emails:<br> \Your application was successful!<br> <br> You qualify for the offer at the<br> super-low price of R 599 pm x 24.<br> <br> One of our agents will be in touch with you<br> during office hours (Mon-Fri 8am-5pm) to<br> dot all the I's & cross all the T's. Happy surfing!"<br> <br> Its has been 27 Business days (Monday - Friday) excluding public holidays and I have not received any feedback or calls.<br> <br> I attempted to follow up and phoned several departments"