Forced to upgrade

<p>I have been calling Telkom for the last two weeks regarding my internet connection thats been intermittent. Ive logged a call but to no avail. Technicians were supposed to call me, but i only received a call from a sales person trying to persuade me to upgrade my internet package. </p> <p> </p> <p>When i asked when my connection will be fixed, the lady said it will always be like that because i need to upgrade, i.e. pay more for the new package. </p> <p> </p> <p>Really disappointed.</p>