Forced to suffer

<p>Last month I got a contract laptop and it hasn't been working properly it is now at a point that the device doesn't even start up I've been to the store 7 times they have told me that they don't send laptops away I have to contact another company for that and so I leave with nothing done about the device called the call center and all they tell me is to go to the store and they must book it in I've asked for the manager many times and he is never on the premises and there is no way of contacting him I have also been asking for contact details for the area manager and they don't get back to me I have to pay now for something that doesn't work and looks like I'll be doing it for the next 36 months please help me</p>