FORCED TO PAY WITH NO SERVICES RENDERED

Query regarding: Data line contract***)

The service from Telkom has been nothing short of disgraceful. I feel utterly taken advantage of and deceived by their incompetence. My contract was supposed to have ended in November 2023, at which point I went online to cancel it. However, I received no confirmation of this cancellation, leading me to believe that the matter had been resolved and that I no longer needed to worry about it. To my dismay, I later discovered that Telkom had not only failed to cancel my contract but had also unilaterally converted it to a month-to-month plan without my consent or knowledge.

As if this blatant disregard for my instructions wasn’t bad enough, they proceeded to suspend my line and data, despite the fact that I had made no further payments after the supposed end of my contract. Since December, Telkom has been charging me every month for data that I have not used, while my line remains suspended. Their negligence has now resulted in my account being handed over to collections, which has severely damaged my credit rating—a consequence I should not have to bear due to their failure to properly handle my account.

When I finally managed to get through to their customer service, I was met with an unacceptable level of arrogance and indifference. The consultant informed me, with no concern for the situation, that I must pay an outstanding amount of R2300 before they would even consider canceling the line. This demand is not only unjustified but downright infuriating, as I have not used any of the data for which they are attempting to bill me. Telkom’s handling of this situation is beyond unprofessional; it is ********* and reflects a complete disregard for customer rights and satisfaction. I WANT THEM TO CANCEL THIS CONTRACT AND REVERSE THIS NEGATIVE RATING