Forced to pay for a service I cannot use. Pathetic

Late in December I app**** online for the Telkom December Big Deal. A guy phoned me shortly afterwards to complete the process. I specifically asked him if this deal will work in my area as I live in a remote village in the Eastern Cape, he said yes as it can fall back on MTN if theres no Telkom coverage.

I received my router and sim in the second week of January. I have never been able to use a single byte of data as it does not work in my area. I have phoned numerous times and spoke to countless people all with conflicting stories.

One guy said that it will work as theres LTE coverage, there isn't. Another said that I should take it to my nearest Telkom store to return it.

On 11 March I drove 350KM specifically just to return it but when i got there (Telkom store at Walmer Park Mall) I was told they can't help me and a courier must come and pick it up. To their credit the nice lady there phoned me a couple of days later to ask whether it has been picked up yet or not. But i still have the router and no one came to pick it up yet.

I'm still billed every month for something I cannot use yet no one can get this sorted once and for all. Telkom, this is your FINAL chance to make it right.

I've downloaded the relevant forms for the National Consumer Commission and if a courier doesn't come to collect this router by the end of the week i'm starting that process. I better get refunded by the end of this month IN FULL!!!!!

You are the one who *****ed up yet i'm paying the price for utter incompetence.