Forced migration but slow as snails!!!!

Our ADSL was down since the 22nd. We gave it some time thinking there were cables etc fixed in our area and power outages it could be due to that. Eventually i called Telkom the morning of the 25th. I was told they no longer repair ADSL lines and therefore I need to migrate to Fibre. Ok sure! Let's do the application. The very first thing that was requested was for me to accept the debicheck mandate on my bank account to secure the debit order. I asked the sales person is my contract even captured, apparently they were offline but yet not offline to send in debit order request! I was Eventually called back and told my contract would take up to 48hrs to be captured. I still have not received an sms initiating any contract. I called Friday and yesterday to check and was told it would be done by yesterday. Still waiting!!!! I have students in my home who have assignments due from second week in Feb and cannot access their study material. Telkom not prepared to fix adsl lines but so slow in this forces migration.

Mind you ALL the agents j have spoken to refuse to transfer you to any dept. You just keep getting told to call different numbers to enquire or cancel current contract. None of them are friendly whatsoever. They are honestly the worst call center I have ever needed to deal with!