For three months excessive bills

Since November 2015 I've emailed, called and logged cases against the excessive amounts debited against expired and cancelled contracts.<br> This is all I get in return yet they continue to debit my account.<br> <br> On 30 Dec 2015, at 11:31, <br> <br> Good day Sir/Madam,<br> <br> Hope this mail finds you well.<br> <br> Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.<br> <br> The reference number of the case logged as per the request in question is ***2<br> , you can follow up on it anytime on 081180 and rest assured that someone will be in contact with you to advise the turn-around-time it will take to address and resolve this matter with you accordingly.<br> <br> Thanking you in advance...<br> Telkom_Retentions.<br> I'm sick to death of this! I actually feel like changing banks!