For the love of God, please help me!!!

<p>I am about as annoyed as I can possibly be while I type this. And I'm sure you'll soon appreciate why!<br /><br />My request is simple. I want Telkom to move my ADSL line over to the holding pool so that my new ISP can manage my line on the bundled product I signed up with at the beginning of June.<br /><br />I contacted telkom via facebook at the beginning of June with the request. I was told to mail my request through to ********** which I did.<br /><br />When following up telephonically on 10210 a month later on the 8th of July, I was again told by Mandy that I need to fill in a form (which she emailed to me) and mail it to ********** which again I did.<br /><br />I just went to your branch in the Cape Town CBD as was just given different instructions by an unfriendly 'service consultant'.<br /><br />I've even posted a message on hellopeter earlier in the month (Interaction REF: AI ********** ). I had one private reply form telkom, and nothing therafter.<br /><br />Please can someone just action my very simple request!? Why the hell am I consistenty being given the incorrect instructions?!<br /><br />Why should I be forced to call 10210 to action this very simple request. We live in a digital age. Simple instructions for ADSL line migration to the holding pool should be actioned with email requests.<br /><br />I expect an answer from someone that can actially help me!<br /><br />My details:<br />Account no ********** 06216<br />Service ref ********** 490</p>