FOR THE LOVE OF GOD JUST CANCEL MY ACCOUNT PLEASE

I have been trying to cancel my line with telkom after having it down for months with no repairs. I have had confirmation from the billing department that it would be cancelled at the end of last month (ref no: ***A) but I have now been billed for the month of September! I am not paying for September when I have already been paying for months for ZERO service provided. You spent hundreds of rands calling their phone line and no one can help. Going to a store is even more useless because you get told "the person who deals with accounts is not there"...what else is there to do but complain online? Telkom, I want everything cancelled and my R700 deposit back. You makes millions by overcharging customers for months on end without cancelling their lines (I know more than enough people who have had the same problem) and us poor sods have no other option than to keep paying and praying by some miracle you will do the simplest of tasks. CANCEL MY ACCOUNT.