For the 100th time can you fix my line!!!!

reference 905CRK230415 received an sms your fault has been restored , problem fixed, Hmmm very interesting how as no technician came,no one contacted me, and my line is still buzzing, my internet is as slow as a snail, and it is up for 3 seconds then down for 15 seconds, then up again, does this sound like my problem has been fixed????<br> <br> As I have mentioned before every single month without a miss my interent and telephone line is down, every single time when it rains it goes down, I have spoken to you before that the telephone poll where the box is is broken and hanging by the wire!!!!! This is a serious problem and a safety hazard, A technician came , agreed that this telephone box needs to be replaced and did ABSOLUTELY NOTHING!!!! as the neighbours next to my property were not home, Telkom make your own arrangements with this box, I do not know my neighbour, it is not my responsibility to look when they are home, Fix my line once and for all, fix the telephone poll once and for all, this has been going for years already, you should be ashamed of your company's ethics. And no I am not reopening another fault as my previous one was not sorted !!!!