For someone that was once employeed with this company and to receive such horrible service is quite disappointing

I spoke to a consultant earlier that failed to assist Melita Nomuyiselo Xesi from the call Centre that reports to Sandile Phuti who is Team Leader and hasn't gotten back to me, its been 3 hours. My line got suspended and when i check on the Telkom App im not owing anything and no updates were given, as far as i am concerned my account is update to date, the consultant advised that i owe a once off charge that is shown after my bill was defaulted which i had provided Capitec bank but when i went to the store end August to update my details i found FNB, now banking details are updated and debit are delayed and im charged for making sure i pay my account manually to keep policy up to date , further more they have my incorrect address and cellphone number updated after doing all that at the branch. i would like for the lift of suspension to be done