For Shame, Telkom! For Shame!

I would like to share my utter disappointment in Telkom.

I took out a 4mbps Uncapped ADSL line contract with Telkom a few months ago (this highest speed available in my area), and after all the trouble I went through trying to get the lines installed I was fairly happy with the service afterwards. About a month ago, my area had a fault, of which Telkom was aware and after two weeks without a resolution, I logged a fault of my own. I have had feedback from Telkom for previous faults, regardless of whether I logged them myself, in the area but this time there was nothing. Eventually, I called in to find out what was going on and was informed that the cause of the fault was cable theft, and Telkom decided they were not going to replace the ****** cables. The fact that Telkom did not bother to contact me about this decision, which not only affects my service (that they can now no longer provide) but severely limits any alternatives I may seek since Fibre isn't available in my area. I am not blaming Telkom for the cable theft, but I should think that anyone who deals with copper in this country is aware of the cable theft situation should able to take appropriate measures to mitigate the risk without sacrificing service to any current or future customers. Cable theft isn't a problem unique to my area. So I get the feeling the Telkom decided to wash their hands of it because it isn't as affluent as others. Why else would they turn their backs on paying customers?

For Shame, Telkom! For Shame!