For interrupted my contract,that I pay up to date.

I am a new telkom user and recommended that people stay away from telkom. I reported that my billing was wrong got a case nr and they told me it will be resolved in 9 working days. They switch off my network but I am paying ever month my bill everything is up to date. I am on my 11 working day and still now response. I call telkom ever day to find out how far my case is and still no-one can give me an answer. I asked them how am I going too call people, they said I must go buy a sim and airtime. I told them I have a contact with you(Telkom) and all my monthly bill is paid. Still no-one can help. Stay away from telkom worsted networks there is.