Follow up on your Cancelations.

Telkom or Tel-dom? I canceled a month to month service on the 8th September (bit of background on this is that you can cancel a month to month service at any time because the cancelation request happens 72 hours for the latest) and got confirmation thereof so imagine my surprise when I find out that my invoice for September INCLUDES the service I canceled. Called Telkom and escalated to a supervisor only for them to inform me that their agent app**** the incorrect cancelation policy. Went back and forth between another agent then supervisor for more than an hour and to conclude - the supervisor advised that they don't do disputes in their department so he'd have to send my escalation to a different supervisor and that I should get feedback within 3 days - for the latest. TODAY, I called Telkom again because I received an email stating my case has been closed without any other information. This is after more than a week of waiting for another supervisor to call me back. Spoke to a different agent and she advised that the previous supervisor left NO NOTES under my name so she wasn't sure as to who to direct the call to. Basically, I had to give her the previous supervisor's email address so that she could find out what's up. And seriously? This is an Absolute Joke. I feel like Telkom should be the one paying me because clearly I'm the only one who knows what's happening in their company. Obviously. No response as yet. And as normal, I need to wait until someone calls me back. How original.