Follow-up on Telkom reimbur*****t.

After Telkom asked me to send proof of payment I sent them they asked me for statement of my husband's account as well as a statement of my bank, which I did. I asked them today how far the reimbur*****t process is and they answered that it is being rejected because the bank that they have listed on their system doesn't correspond with my new account. I am no longer using the account on their system and the new account is registered in my name so why can't they pay out the reimbur*****t. This is really ridiculous. If I do not contact them they give me no feedback this is absolutely the worst service that I have ever had.