Follow up on order

I contacted the 10213 number for telkom to follow up on an order placed on the 21/09/2015. The call was answered by Zama Masibuko who insisted on my ID number despite offering her the order number provided to me on the 21st. She further went on to tell me the that my order was taken by an outsourced company and that the order was not placed. I enquired from which area she is, or what is her employee number and she became extremely rude. She offered to call a manager who all of a sudden is now unavailable. I enquired as much details as possible to prove to everyone how rude and abrupt the staff are at telekom. Dealing with them is the worst service I always get, the staff are extremely unprofessional and make you hold on the phone forever. I wonder if I will ever get a response for an order placed or a call back from the manager who Zama took my details down for. Zama made it clear that even if I log this report they would not be able to trace her. The call was made at 4:30 on the 06/10/2015.