Follow up on Credit on prior ADSL contract after moving to LTE contract

<p>Telkom is forever following up on this request.</p> <p>Firstly they always respond back stating they have sent a request for my refund, this is the fourth request now and it is always a different consultant handling each complaint.</p> <p> </p> <p>How can you bill me a cancellation charge on my adsl line when I moved onto a higher package premium?</p> <p>Please do not state that there are two different divisions, Telkom is TELKOM, you are under one umbrella.</p> <p> </p> <p>To customers wanting to move to Telkom, "Don't! .... spend a little more with a private company, the service is better. Every complaint will lose you a 200 customers & more</p> <p> </p> <p>Finally, I was advised by Telkom Mobile that calling their customer number i.e. 081180 is free from calling from any network, I was charged for calling that number of my mobile phone. The level of competent call centre agents is extremely low, please work on your Talent Acquisition! </p>