Follow up for SM172936

Good day<br> <br> This is a concern that I have received a mail from Joshua from your \Social Media"stating they will look into the matter to assist where poor customer service has been received from the Menlyn Branch where their is an attitude that a customer will not be assisted where Telkom is wrongfully charging a person when that person has cancelled all services with this entity.<br> <br> I have requested that a Regional manager/General manager or your complaint officer contact me regarding this matter as their is a breach of contract and this not the first time that Telkom has burned the Groblers family regarding their errors and poor customer service.<br> <br> I will see the mail from Joshua is nothing else as an ploy to HelloPeter to give a false presence as that we will be assisted in the matter regarding this."""